Refund policy

Return & Refund Policy – TRENDIFY.pk

At TRENDIFY.pk, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or significantly different product, you can request a return within 7 days of delivery.

1. Return Eligibility

You may request a return if:

  1. The product arrives damaged or defective.
  2. You receive the wrong product.
  3. The product is significantly different from its description.
  4. The product is unused and in its original packaging.

Products that have been used, altered, or damaged by the customer may not be eligible for return.

2. How to Request a Return

Please contact our customer support within 7 days of receiving your order and provide:

  1. Order number
  2. Full name and phone number
  3. Clear photos or videos of the product
  4. A brief description of the issue

Our team will review your request and guide you through the return process.

3. Refunds

After receiving and inspecting the returned product, we will notify you about the refund status.

For Cash on Delivery (COD) orders, you may be asked to provide your bank account or mobile wallet details to receive the refund.

4. Return Shipping

If the product is damaged, defective, or incorrect, TRENDIFY.pk may cover the return shipping charges.

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

5. Exchanges

If you receive a damaged, defective, or incorrect product, we may offer an exchange depending on product availability.

6. Non-Returnable Products

Certain hygiene, personal-care, or safety-related products may not be eligible for return due to health and safety reasons.

7. Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

8. Contact Us

For any questions regarding returns or refunds, please contact TRENDIFY.pk Customer Support with your order details.